Welcome to PICompli
Where Compliance Meets Care
At PICompli, we specialize in bridging the gap between personal injury attorneys and their clients through seamless compliance solutions.
About Us
Our Mission
At PICompli, we exist to solve one of the most critical and overlooked challenges in the personal injury industry: client compliance. Missed appointments, broken communication, and a lack of follow-through between patients, providers, and attorneys can severely impact not only the client’s health but the strength of their case. We're here to change that.
Our mission is to ensure every personal injury client stays on track — medically and legally — through a seamless, tech-enabled compliance system. Powered by a custom-built CRM and supported by a dedicated call center, PICompli monitors every step of the recovery process. From initial treatment through specialist visits, imaging, follow-ups, and final discharge, we proactively manage communication and appointments across all parties involved.
By integrating with medical providers, attorneys, and the clients themselves, we provide real-time updates, automate reminders, and close the gaps that often derail cases. Simply put: we make sure nothing falls through the cracks — so clients heal, and cases succeed.
Read MoreAttorney Onboarding
- Dedicated Onboarding Team
- Seamless Client Intake
Ongoing Client Communication
- Automated case status updates
- Appointment reminders and confirmations
- Secure two-way messaging platform
Medical Treatment Coordination
- Medical treatment plan
- Monitoring Treatment Compliance
Our History
Our Story
In 2021, Rick Lasher, an experienced Personal Injury Attorney turned Business Development specialist, connected with Francine Hittelman, a Marketing Coordinator skilled in PI medical services. United by a passion for industry improvement, they focused on addressing client non-compliance.
By 2023, they identified persistent issues—missed appointments, treatment gaps, and communication breakdowns—that undermined cases and frustrated all parties. They envisioned a tool to streamline compliance and improve outcomes. In January 2024, Francine introduced Rick to her brother Steven, a tech development and strategy expert. Steven led a team to develop PICompli: a specialized compliance platform with advanced call center support. Since then, Rick, Francine, and Steven have refined PICompli, transforming their vision into an effective solution for better communication, case management, and results in the Personal Injury industry.
The Problem
In the personal injury industry, client non-compliance critically undermines case success.
Miscommunication among physicians, patients, and attorneys creates a tangled web of missed appointments, delayed treatments, and incomplete care documentation. These issues jeopardize client health, weaken case strength, and lead to reduced settlements and lost opportunities. Without a streamlined system to ensure consistent client engagement and clear communication, attorneys face increased frustration, diminished case value, and inefficiencies that impact all parties in the personal injury process.
The Solution
PICompli transforms client compliance with a robust platform and dedicated call center.
Our compliance management portal tracks critical client information, including incident details, attorney contacts, and appointment feedback, while facilitating seamless communication with doctors. Our team proactively engages clients to ensure attendance at physical therapy, chiropractic treatments, specialist visits, MRIs, and surgical consultations at key milestones (e.g., 4 weeks for specialist visits, 6 weeks for MRIs, 8 weeks for follow-ups). Through email, text, and phone reminders, we confirm attendance and assist with scheduling, transportation coordination, increasing client compliance, and ensuring streamlined case management.
Team
Francine Hittelman
Co-FounderWith her natural knack of networking and building authentic relationships, Francine Hittelman has been weaving connections between people and businesses for years, building her path to success. Her ability to provide exceptional, personalized service and long-standing partnerships is unmatched. A passionate advocate for social impact, Francine brings heart and drive to everything she does, including her work in the nonprofit sector. She has been actively involved in organizations dedicated to critical causes such as pediatric cancer, where she worked on social media strategy and web development, while leading fundraising efforts, volunteering her time and coordinating impactful events that truly made a difference. Currently, Francine, Co-Founder of MedGal Connect, serves as the vital liaison between the multidisciplinary medical offices she represents & the attorneys that work with them, ensuring seamless communication, stronger partnerships and better outcomes for every client involved.
Steven Hittelman
Co-FounderWith over 25 years of experience in business operations, technology development, and strategic growth, Steven Hittelman has built a career on turning challenges into streamlined solutions. Known for his ability to bridge vision with execution, he has led teams in creating innovative systems that improve efficiency, communication, and client outcomes. His background spans construction estimating, insurance adjusting, marketing, and the design and implementation of call centers, where he has also served as Call Center Manager and Director. As Co-Founder of PICompli, Steven applies his expertise to developing the platform’s technology and operational strategy, ensuring measurable results for attorneys, medical providers, and clients alike.
Rick J. Lasher
Co-FounderAdmitted to the New York Bar in 2012, Rick J. Lasher brings over a decade of legal experience, having handled cases across all New York City boroughs and in Suffolk, Nassau, Westchester, and Putnam counties. A native of Dix Hills, New York, Rick earned his Juris Doctorate from Brooklyn Law School in 2011 and holds a Bachelor’s Degree in Philosophy, Politics, and Law from Binghamton University.
With a strong background in personal injury law, Rick previously served as a Trial Associate at Dankner Milstein, a prestigious Manhattan firm, and later contributed his expertise at Buitrago & Associates, though he is no longer with the firm. Earlier, he worked at the Queens County District Attorney’s Office and advocated for workers’ unemployment benefits during law school, demonstrating his early commitment to justice. At PICompli, Rick applies this experience to enhance client compliance and strengthen case outcomes.
Pricing
Our services are affordable:
$199/month per attorney
$999/per case for the life of the case
As a sign-on bonus, we offer $500 per case for the first 10 cases.
Subscription
Frequently Asked Questions
What is PICompli?
PICompli is a compliance management service for personal injury attorneys, using a custom CRM and dedicated call center to ensure clients follow their medical treatment plans and stay on track with their cases.
How does PICompli help my firm?
We streamline client compliance by tracking appointments, facilitating communication with doctors, and integrating with case management software like Smart Advocate and Trial Works, saving you time and improving case outcomes.
What are the costs?
PICompli charges $199/month per attorney and $999.00 per case for the life of the case, with a sign-on bonus of $500 per case for the first 10 cases.
How does onboarding work?
Our dedicated onboarding team guides you through setup, integrating PICompli with your systems for a seamless transition. Case transfers are quick and easy with our software integrations.
How do you ensure client compliance?
We proactively contact clients to schedule and confirm appointments, send reminders via email, text, and phone, and follow up to ensure attendance at key medical milestones.
Contact
Address
27 Phipps Lane Plainview, NY 11803
Call Us
(646) 222-8780
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Email Us
info@picompli.com